Post by wekeve7933 on Dec 5, 2023 9:18:15 GMT
The CRM publisher Easiware has just compiled 10 astonishing figures from its “Customer Services KPIs Benchmark” into an infographic.
Among the worrying findings, 27% of companies Whatsapp Number simply do not measure the performance of their customer advisors…
The road to the famous “ customer delight ” so often advocated in recent times still seems long in view of the few figures illustrated in this infographic.
If a third of companies today say they analyze their customers' verbatim statements, 19% of large companies (more than 1000 employees) admit to not measuring customer satisfaction and 10% do not even offer a contact telephone number! The 10 surprising figures of customer relations
Among the worrying findings, 27% of companies Whatsapp Number simply do not measure the performance of their customer advisors…
The road to the famous “ customer delight ” so often advocated in recent times still seems long in view of the few figures illustrated in this infographic.
If a third of companies today say they analyze their customers' verbatim statements, 19% of large companies (more than 1000 employees) admit to not measuring customer satisfaction and 10% do not even offer a contact telephone number! The 10 surprising figures of customer relations
